Donatos Pizza Love Rewards FAQ
Q: Why should I join Donatos Pizza Love Rewards?
- You’ll get a FREE 12” one-topping pizza for your birthday*!
- When you buy 9 large pizzas, the 10th large 14” (one-topping) pizza is FREE!
- And you earn points towards more rewards on every purchase.
*Available after your place your first order as a member, within 2 weeks of your birthday.
Q: I tried to sign up for rewards but the web site keeps telling me there’s a glitch.
A: You may have multiple accounts connected to one phone number. See if you’re able to log in with another email address.
If not, email us at firstname.lastname@example.org. Please provide the name(s), email address(es) and phone number(s) you use for ordering.
Q: I ordered but I didn’t log in to my account. Can I still get my points?
A: Yes! If you didn’t get credit in your Donatos Pizza Love Rewards account for an order you placed in the last 7 days, here’s what to do:
- Make sure you have your receipt.
You’ll need your order number, the total, and the Donatos location information.
- Visit donatos.com/claim.
Provide the information on the form and we’ll update your account.
Q: I received a different reward than I’ve gotten in the past. Why?
A: The introductory period for the rewards program has ended. Never fear! The changes you see now will make way for exciting updates coming soon.
Q: What kinds of credits do I get for ordering?
A: Each $1 your spend on food earns you 5 points. Every large pizza you order* gets you a punch toward a free large 1-topping pizza.
*Free pizzas are an exception.
Q: Can I use rewards together or combine them with other discounts?
A: Except in rare circumstances, only one reward or discount may be used per order.
Q: I don’t see anything about Donatos Pizza Love Rewards on my app.
A: Please make sure you have the latest app update. If you’re on an iOS device, it may be a day or two before the update is available, since Apple reviews every release before making updates available.
Q: I don’t see the points/rewards I earned recently.
A: Visit donatos.com/claim and provide the information that will help us resolve your issue! If you’re missing a birthday offer, make sure you’ve placed an order as a member so you are eligible to receive your free birthday pizza.
Still have questions?
Email us at email@example.com.